Problem solving and understanding different perspectives
What are the characteristics of different perspectives in interpersonal conflicts? Hoy can you identify your own mistakes in communication and implement better communication solutions? What are general “don’ts” in communication? And how can you learn conflict solving technique’s and identify criteria by which to evaluate possible solutions.
Analysis and feedback with basis on goal setting
The video deals with characteristics of efficient approaches to analyse a situation. You will learn about different levels of communication as cognitive, emotional and return to cognitive level and about “Cool down techniques”. Furthermore you will get some ideas about “Goal setting techniques” and Goal setting strategies”.